Q: I ordered a 18×18 Chimney Balloon on Monday of last week. So it has been 9 days since I placed my order, and I have not received it yet. How long does it take to get a custom Chimney Balloon? – FR

A: Dear FR, It does take 14 days to ship a custom Chimney Balloon from our facility. The balloon has to be built to specification and tested before it is sent. We do try to make that clear by posting on all the custom order pages that “Custom Chimney Balloons require a 14 day build time before shipping.”

Since you order is going to be ready in the next few days here I will track your order personally and email you a USPS delivery confirmation number when your Custom Chimney Balloon is ready to ship. Your custom Chimney Balloon will be well worth the wait, and you will be glad you were patient enough to wait for it.